Ordering from the shop
Upon ordering limited edition prints from the Bergen Lauren Fine Art and Design website, clients agree to the following terms:
Limited edition prints are made to order. 100% of the invoice is due upon ordering on the website. Once paid, within 5 -7 business days, the client will receive an email from the artist informing them their limited edition product has been shipped. The amount of time allotted to shipment depends on the client’s geographical location, but generally speaking, each limited edition print delivery within the United States can be expected within 3 -7 business days.
Upon non-made-to-order pieces from the Bergen Lauren Fine Art and Design website, clients agree to the following terms:
Upon ordering non-made-to-order products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments. Unused and unopened orders may be returned within 15 days of receipt for a refund. Note: this return policy only applies to non-custom artwork. Because of the personalized nature of custom work, these products are not eligible for refunds or returns once completed and approved by the client. Once the returned products have been received, the charges will be credited to your original method of payment excluding international shipping costs, which are non-refundable. For international shipments without tracking, orders may take 4-8 weeks or longer to arrive.
other terms and conditions
Other terms and conditions:
Original art remains the property of the Artist.
The client agrees to indemnify and hold the Artist harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work at the request of the client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.
Artist retains the right to reproduce, publish and display the Project in Artist’s portfolios and websites, in galleries, design periodicals, social media and any other media or exhibits, now known or devised in the future, for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship.
branding, custom work, & Bespoke paper goods
Branding and logo design artwork placed through the artist:
For branding and graphic design projects, the client has the right to reproduce the artwork for marketing purposes.
Commissioned artwork orders placed through the artist:
A non-refundable 20% deposit is due upon commissioning custom work through the artist. Within 1 -3 weeks of the decided timeline, the artist will contact the client with the preliminary design. At this point the client will advise the artist of all additions and/or changes desired. If any revisions are requested by the client, the artist will apply them unto the piece’s completion. Once the client approves the final artwork, the piece will be shipped to the client within 3 -7 business days.
The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped. For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included. Due to the handmade nature of my projects, my projects are not eligible for return, exchange or refund.
Custom paper goods/stationary orders placed through the artist:
Within 5-7 business days of the discussed timeline, the artist will contact the client with a up to three preliminary design proofs based on the content and design decisions provided by the client. At this point, if the order is cancelled, the client will be billed for any amount of design time dedicated to the project at a rate of $70/hour. The client agrees to accept Artist’s good faith estimation of how much work as been completed. The artist reserves the right to provide limitations for the stationery layout. The client will then receive one complimentary round of edits including text, color, or text style changes. All other revisions or customizations will be quoted and charged depending on the work required. Once the proof has been approved, the project will be sent to print, and at this point, the project is entirely non-refundable. If the client requests additional changes after the project is sent to print, the client agrees to pay the artist additional fees, to be negotiated separately, for changes requested and/or additional printing and shipping expenses. The client also agrees that any additional printing and/or changes would mean additional time before the project is printed and completed. In general, most personalized stationery projects ship within 4 - 5 weeks, but additional time would be required if there are any additional customizations. The client will be advised of this time estimate.
Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.
The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped. For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included. Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded.
For handmade paper invitations, handmade paper may vary in various elements upon manufacturer's discretion and is considered part of the paper's character. Thus, artist cannot guarantee the color, look, texture, and size from the sample the client has purchased.